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Privacy Policy

Privacy Policy for AURA UK EVENTS LTD

Effective Date: 13 MARCH 2025

AURA UK EVENTS LTD (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance from the Information Commissioner’s Office (ICO).

1. Who We Are

AURA UK EVENTS LTD
Company Number: 16314611
Registered Office Address:
Flat 40 Holmefield Court, Belsize Grove, London, England, NW3 4TT
Email: info@auraUKevents.com
Website:  auraukevents.com
Data Controller: AURA UK EVENTS LTD

 

2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact Information – name, email address, telephone number, and postal address.

  • Booking & Event Details – event date, venue, preferences, and other relevant information.

  • Marketing Preferences – opt-in/opt-out details and consent.

  • Website Usage Data – IP address, browser type, cookies, and interaction data.

  • Payment Information – billing address and transaction history (note: we do not store card details).

 

3. How We Collect Your Data

We collect your data when:

  • You contact us directly via our website, email, phone, or social media.

  • You make a booking or complete a form.

  • You engage with us at events.

  • You browse our website, which uses cookies and analytics tools.

  • Third parties (such as event partners or platforms) provide your information, with your consent.

 

4. Legal Bases for Processing

We rely on the following legal grounds:

  • Contractual Necessity – to deliver services you have requested.

  • Consent – when you voluntarily provide your data or agree to marketing.

  • Legal Obligation – where required to comply with legal or tax obligations.

  • Legitimate Interests – for service improvement, communications, and event operations, where these do not override your rights.

 

5. How We Use Your Personal Data

Your data may be used to:

  • Respond to your enquiries and manage bookings.

  • Deliver event planning and coordination services.

  • Send service updates, confirmations, or promotional communications (with your consent).

  • Improve our services, website performance, and customer experience.

  • Comply with regulatory and legal requirements.

 

6. Sharing Your Data

We do not sell your data. We may share it with:

  • Trusted third-party service providers (e.g., website hosts, payment processors, email platforms).

  • Event venues or partners, when essential for delivering services.

  • Regulatory authorities or legal representatives, if required by law.

All third parties are required to handle your data securely and in compliance with UK law.

 

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary. For example:

  • Enquiries/Quotes – typically up to 12 months.

  • Bookings and Transactions – up to 6 years (for tax/legal purposes).

  • Marketing Contacts – until you unsubscribe or withdraw consent.

 

8. Your Rights

Under the UK GDPR, you have rights including:

  • Access – to the personal data we hold about you.

  • Rectification – to correct inaccurate or incomplete data.

  • Erasure – to delete your data in certain situations.

  • Restriction – to limit how we process your data.

  • Objection – to certain types of processing.

  • Data Portability – to request transfer of your data to another provider.

  • Withdraw Consent – at any time for activities based on consent.

  • Lodge a Complaint – with the Information Commissioner’s Office (ICO).

To exercise your rights, please contact:
Email: info@auraukevents.com

For more info or to lodge a complaint, visit the ICO:  https://ico.org.uk/your-data-matters

 

9. Cookies and Website Tracking

We use cookies and analytics tools on our website to:

  • Understand website traffic and user behaviour.

  • Improve site performance and user experience.

  • Remember your preferences.

You can manage cookie settings via your browser. For full details, please see our Cookie Policy.

 

10. Data Security

We take appropriate measures to protect your data from loss, misuse, or unauthorised access. These include:

  • Encryption and secure storage.

  • Access controls for staff and service providers.

  • Regular security reviews.

 

11. International Transfers

If we transfer your personal data outside the UK, we will ensure it is protected under UK-approved safeguards, such as:

  • Adequacy decisions

  • Standard contractual clauses

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you by email.

 

13. Contact Us

If you have any questions or wish to exercise your rights, please contact:

AURA UK EVENTS LTD
Flat 40 Holmefield Court
Belsize Grove
London
England
NW3 4TT

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